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CCMS3 - Call Center Management Services
 
 
 
Privacy
   



Collecting and using personal information
Welcome to CCMS3's website. We appreciate your interest in us. When you visit and navigate our sites and when you communicate with us via our site, we will not collect personal information about you unless you provide us that information voluntarily. Any non-public personal information that you may provide via our site will be used solely for the purpose stated on the page where it is collected.  (In some cases, and in all cases where required by law or regulation, you will be able to update the information that you provide to us either by sending us an e-mail or, where you have established personal profiles with us, by updating your profile online. Please refer to the specific pages where data is collected for more information.) CCMS3 will not sell, license, transmit or disclose this information outside of CCMS3 unless (a) expressly authorized by you, (b) necessary to enable CCMS3 contractors or agents to perform certain functions for us, or (c) required or permitted by law. In all cases, we will disclose the information consistent with applicable laws and regulations and we will require the recipient to protect the information and use it only for the purpose it was provided.

By “personal information,” we mean data that is unique to an individual, such as a name, address, e-mail address, or telephone number. From time to time, we may request personal information from you at our site in order to deliver requested materials to you, respond to your questions, or deliver a product or service. CCMS3 also uses your personally identifiable information to inform you of other products or services available from CCMS3. CCMS3 may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

CCMS3 does not sell, rent or lease its customer lists to third parties. CCMS3 may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, CCMS3 may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to CCMS3, and they are required to maintain the confidentiality of your information.

CCMS3 does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Your e-mail
We welcome your comments or questions about our website and have provided an e-mail box for that purpose. We will share your comments and questions with our management team and those employees most capable of addressing your questions and concerns.

Please note that your e-mail, like most, if not all, non-encrypted Internet e-mail communications, may be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to us. For that reason, to protect your privacy, please do not use e-mail to communicate information to us that you consider confidential. If you wish, you may contact us instead via non-cellular telephone at the numbers provided at various locations on our site.

There are some locations on CCMS3’s website where we have made special provisions for a more secure environment in which we can exchange information with you. At each of these locations, we will provide you with appropriate instructions.

Other information: "cookies" and "tags"
You should also be aware that when you visit our website, we collect certain information that does not identify you personally, but provides us with "usage data," such as the number of visitors we receive or what pages are visited most often. This data helps us to analyze and improve the usefulness of the information we provide at these websites.

Like most commercial website owners, we may use what is known as "cookie" technology. A "cookie" is an element of data that a website can send to your browser when you link to that website. It is not a computer program and has no ability to read data residing on your computer or instruct it to perform any step or function. By assigning a unique data element to each visitor, the website is able to recognize repeat users, track usage patterns and better serve you when you return to that site. The cookie does not extract other personal information about you, such as your name or address.

We may also use what is known as "client-side page tagging", which uses code on each page to write certain information about the page and the visitor to a log when a page is rendered by your web browser. This technique is also commonly used on commercial websites. "Tagging" does result in a JavaScript program running on your computer, but it is limited to providing information about the page that you are requesting and the configuration of your browser. It will not read any of your data files, or execute any additional programs. It does not extract any personal information about you, such as your name or address. You can prevent tagging by disabling JavaScript in your browser, but that may prevent you from using all of our website's functions.

Linking to other sites
From time to time, CCMS3's website may provide links to other websites, not owned or controlled by CCMS3, that we think might be useful or of interest to you. We cannot, however, be responsible for the privacy practices used by other website owners or the content or accuracy of those other websites. Links to various non-CCMS3 websites do not constitute or imply endorsement by CCMS3 of these websites, any products or services described on these sites, or of any other material contained in them.

Security
Any unauthorized use of the Site may result in criminal and/or civil prosecution.  CCMS3 has policies and procedures in place to protect the privacy and confidentiality of your information that we collect and maintain, including contracts with third parties that manage the information provided by you. This Site has reasonable security measures in place to protect against the loss, misuse or interception of your information. To help ensure the privacy of your information, we urge you not to share your user name and password with anyone and recommend that you change your password frequently and store it in a safe place. If you are asked to create a user name or password, please select words that do not personally identify you. We may offer "auto login" which allows users to enter member areas of our site without re-entering password information. You may want to disable auto login on your "Set Up" page if you are not the only person using your computer. It is up to you to fully understand the risks and threats of using the public Internet and to be sufficiently aware of those risks to adequately protect your information. CCMS3’s advice herein is provided as a guideline only, and it is up to the user to remain current and exercise care when using the Internet. You should seek professional advice on protecting your privacy and evaluating the security of the information systems you are using. CCMS3 assumes no liability for interception, alteration or misuse of information transmitted over the Internet.

Privacy and Children’s Use Guidelines
CCMS3 does not market or direct the site toward children. Nevertheless it is possible for children, without prior parental consent, to publicly post or distribute Personal Information or any other information which might identify users within chat rooms, forums, message boards or in user groups. CCMS3 encourages parents and guardians to be aware of and to participate in their children's online activities. We will not knowingly register, communicate with or otherwise collect Personal Information from anyone who indicates that they are younger than 13 years old without the prior verifiable consent of their parent or guardian.

Changes to this statement
CCMS3 may change this Statement from time to time; when updates are made, the Privacy Policy version date (located at the bottom of this Policy) will also be updated to reflect that a revision occurred. We encourage you to periodically reread this Policy to see if there have been any changes that may affect you. This Statement is not intended to and does not create any contractual or other legal rights in or on behalf of any party.

Third Party Advertising

CCMS3 may use third-party advertising companies to serve ads when you visit the Site. These companies may use Aggregated Information we compile about your visits to this Site in order to provide advertisements on this Site about goods and services that may be of interest to you. Neither CCMS3 nor any third parties will make any attempt to link this anonymous aggregated traffic and other information to the individual visiting our Site. Except as otherwise detailed in this Privacy Policy, information that personally identifies you will be kept strictly confidential. Any third party promotions and offers will only be made available through us on behalf of the third parties.

Linking Third Party Content/Web Sites

The Site may provide third party content and CCMS3 is not responsible for any such third party content, spoken word or music that you may access through the site. The site also contains links from and to sites operated by our business partners and other independent third parties. Once you leave the site, you may or may not see a new URL in the location bar. Please review the linked site's and third party content provider's privacy policies, and if you do not agree to be bound by the terms of the policies governing that provider and/or site, terminate your use of that service or your visit to the site. The linked sites and those subsequently linked from them are not under the influence or control of CCMS3 and may have their own privacy, data collection and use policies. We are not responsible for the policies, practices or content of sites other than our site.

Privacy Policy date: January 10, 2010












 
 

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