We know that in today's
marketplace, Brand Image is extremely
important. You need to outsource but
will the quality live up to what your
customers have become dependent on and
preserve the Brand Image
you have worked hard to promote?
For many retailers this is a
real problem. Trying to outsource
customer contacts while preserving the
budget often involves having your
calls answered in a "shared agent"
environment, where one CSP may be taking
calls for up to ten different companies!
This a disaster waiting for a place to
happen and when it does, it will be
all over the social media sites
CCMS3 takes pride in their
hard earned reputation for providing
quality customer service and support
at a reasonable price point. To provide
the level of Brand Image protection and
superior customer service, CCMS3
provides their clients with a
"dedicated agent" service model
that entails our CSPs being assigned
to one client only. This allows our CSPs
to become subject matter experts on your brand.
We can show you how our Dedicated Rates stack up
against shared. In most cases, the Dedicated Rates are the
These dedicated CSPs
enable your brand to stand out from the crowd.
Customers may have specialized needs or your
product offering may be highly nuanced. Whatever
the case, utilizing dedicated CSPs to highlight your brand, can
offer the distinguished support your company is known for.
Our partnership begins
by choosing a select group of CSPs
who will only work for you and aligning
with your brand identity so that we
can truly represent your company as
if we were working out of your own office.
In effect, they become your CSPS.
We pride ourselves
on the exceptional care we extend
to every customer. Your expert group of CSPs
will study your brand so that
they know it as well as your own employees.
CCMS3's CSPs know that customer retention
and loyalty begins and ends with the level of
service your customers receive.
What else can Dedicated CSPS do for us?
Dedicated CSPs historically
achieve a higher sales percentage rate
(some estimates place this at 33% or more)
than CSPs working in a shared environment.
By tapping into your corporate brain trust,
CCMS3 managers work to assimilate all of the
particulars of your organization, especially
the employee and customer relations cultures.
We want your customers to feel like they are
calling your in-house staff. To support all
of these Brand Image procedures, CCMS3 provides
a host of services such as inbound order
taking, cross-sell / upsell, after sale customer
service and outbound customer follow-ups in an
effort to increase your revenue in a Multi-Channel
Dedicated CSPs are better equipped to begin
handling E-Mail, Chat and Social Media responses
as part of our CCMS3 consolidated queue
where multiple customer touch points
can be best handled by these experts. Only
those CSPs with a proven aptitude for
being Multi-Channel Customer Support Professionals
will be chosen for this up-skill training.
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