With the addition of a complete suite of contact center capabilities and tech
support to fulfillment and packaging, your full retail support needs are achieved.
For your outsourced customer contact needs, our services for your customers will
allow you to focus on your business. Our trained agents are specialists in
delivering your brand and services seamlessly. We offer the market’s most cost
effective solutions for:
Order Processing
– Order entry and processing are enabled through a variety of
methods including your web based order entry systems or secure direct interface
with your CMS.
Customer Service
– Our seasoned customer service agents typically deliver
equal or better results than the clients own agents!
Mail Order
– Processing to your specifications for turnaround time and accuracy.
Email
– Supplement your web based or off hours needs for responsive sales and
service.
Web Chat
– Your customers get on demand responses through the immediacy of
instant chat.
Sales and Marketing
– In- and out-bound telesales and marketing can
supplement your own programs or become a lead generator. CRMI’s agents have
considerable experience in up-selling, cross-selling and proactive customer service
techniques that have delivered documented increases sales and profits.
Surveys & Market Research
– Specializing in B2B and B2C, we are able to
achieve results quickly and provide research and analysis for your Marketing
needs.
Reporting and Analytics
– The backbone of any successful program, our
standard and custom report features allow you to see results quickly and
accurately.
Tech Support
- Providing Tier 1and 2 Support via inbound calls, e-mails and chat.
24 X 7 Reliability
– CRMI’s full-service customer contact center provides 24-hour,
seven-day support every day of the year for your customers along with a single
point of contact for quick, effective answers to your sales and service needs.
Security
– Safe, secure systems protect data, and we are 100% PCI compliant.
Referrals and References
– Our clients rave about how well CRMI Solutions
defines partnership for their contact center needs. Referrals from our satisfied
clients have been the foundation of our success.
Total Contact Center Resources
Call Center Management Services
Contact Center Services
info@ccms3.com
www.ccms3.com
941-925-4707