About CCMS3
PM&M opened its Sarasota, Florida office doors in February 1990, and established its
Call Center Division – CCMS3 in June of 1999. Over the years, CCMS3 has built its
operations to include inbound call management, order-taking services, data entry,
market surveys, special promotions and more. CCMS3’s clientele continues to include
some of the most recognized names in the Multi-Channel industry.
We are proud of
the partnerships we have established over the years. CCMS3 has received numerous
awards for community service and being a top employer in the regions where our call
centers are located. Our values are Service, Value & Partnership.
We live them every
Our service experience starts at the top. Our contact centers have experienced
management teams. Most have been with the company 10 years or longer. Our
dedicated Client Services team is in constant contact with clients throughout the day.
Our Train the Trainer program philosophy is that you train us the first time. From that
point on, our experienced trainers conduct frequent agent education sessions including
refresher courses.
Our Implementation Team works to emulate the client’s environment in our Center. They can develop
custom reports, custom programming, custom training as desired by our clients, and ensure that all is
ready on the go live date. We can be ready to take calls in as little as 2-3 weeks! We focus on quality
assurance with dedicated agent monitoring and scoring
supported by regularly scheduled feedback sessions. Agent
performance is measured through benchmarks that we
develop with you. We then strive to exceed them! All of this
occurs in a secure environment. CCMS3 is PCI compliant,
and takes every precaution to ensure the safety of your data.
At CCMS3 we believe in open, frequent communications, just
to make sure you are happy with our service levels. We back
up our service promise with a “No Risk” contract. We don’t
use a formal contract; it’s a “Service Agreement.” We don’t stop and check the contract every time an
unexpected client situation arises, we simply adapt our operations. If you don’t like our service, or we
cannot correct a problem, just stop sending us calls. The more business you send to CCMS3, the
more efficient we become. We pass that saving on to you in the form of lower call handling time and
minimized errors.
CCMS3 = Value Driven Services
Call Center Management Services
Contact Center Services