Thanks for your interest in
Call Center Management Services (CCMS3)
your outsourced customer contact needs. We’ve been providing excellent
service to our clients for the past twenty five years because we know the
contact center industry. This is our specialty at
and it allows us to
surpass the competition for in- and out-bound sales and customer service
calls -- in cost and quality. We respond to inbound contacts or orders via any
means including phone, email, fax, or chat. We have an excellent track
record with outbound and our customers rave our about our service
Our agents professionally represent your business and deliver world class
customer service. Our clients rate
service higher than their in-house
service because we get to know their business and customers so well. This
is done by extending partnerships throughout the organization. After costs
analysis, clients have even transferred work out of the Philippines to
because it was more cost effective and their customers receive better service. If customer retention is
important to you,
can help.
adds value. Because we are specialists in supporting clients that utilize Multi/Omni-Channel
customer engagement, we satisfy the caller regardless of the situation. Through
continuous training and coaching, our agents actually increase sales while reducing
ordering errors. Our technology department provides call metric analysis that
increase efficiency. Our technical response and capabilities provide you with rapid
custom solutions, without the exorbitant fees. We strive to go the extra mile
because our goal is to be the “contact center of choice” for all our clients.
Our track record speaks for itself in client retention. No client has ever been lost
because of
under-performing. We deliver measureable ROI value for our
clients’ outsourcing dollars because we focus on value driven services.
grown based on results and continues to cultivate that reputation of success.
How are we successful? Our highest priority is your satisfaction. We focus on two
key areas: providing outstanding service and keeping our costs low. Our
Operations team is vigilant about efficiency so we can pass that savings on to you.
We add value with the expertise gained by serving specific industries. Over the
years we’ve created a service culture that all of our employees believe in. Our
values are
Service, Value & Partnership
We live them every day.
Call Center Management Services
Contact Center Services
Introducing Call Center Management Services